Terms of Service

1. The service

CereBroZen provides AI-based coaching and related analytics to customer organizations under a subscription agreement. If your organization has a signed agreement with us, that agreement governs where it differs from these terms. Individual users access the service through their organization's subscription.

Coaching output is guidance to support your own judgement at work. It is not professional medical, psychological, legal, or financial advice, and it is not a substitute for therapy or for emergency services.

2. Your account

Keep your credentials confidential and tell us promptly if you believe your account has been compromised. You are responsible for activity under your account. Access ends when your organization's subscription ends or when your organization removes you from it.

3. Acceptable use

Use the service only for lawful workplace purposes. In particular, you must not attempt to re-identify anonymized analytics, access another user's private conversations, probe or circumvent security controls, or use the service to build a competing product. Organizations must not use the service, or data derived from it, to surveil, score, or take automated adverse action against individual employees.

4. Your data

Your coaching conversations remain private to you, as described in our Privacy Policy. You retain ownership of the content you provide; you grant us the rights needed to operate the service. We use aggregated, anonymized data to provide analytics to your organization and to improve the service.

5. Our intellectual property

The platform, its coaching methodology, and all associated software and content are owned by us or our licensors. These terms grant a right to use the service — not a licence to copy, modify, or redistribute it.

6. Disclaimers and liability

The service is provided on an “as is” and “as available” basis to the extent permitted by law. We do not warrant that coaching guidance will achieve any particular outcome. To the maximum extent permitted by law, our aggregate liability arising out of the service is limited as set out in the applicable customer agreement; nothing in these terms limits liability that cannot be limited by law.

7. Suspension and termination

We may suspend or terminate access for material breach of these terms, for security reasons, or where required by law. Your organization may end its subscription in accordance with its agreement. On termination, data is handled as described in the Privacy Policy and the applicable agreement.

8. Changes

We may update these terms from time to time. If we make material changes, we will update this page and note the new effective date, and notify customer organizations directly. Continued use after changes take effect constitutes acceptance.

9. Contact

Questions about these terms: hello@cerebrozen.in.